KnowledgeBlog

When something becomes headline news on both Melbourne’s The Age and Sydney’s Morning Herald IT section, you know it’s starting to hit the mainstream. And that is exactly what happened today, when an article about knowledge management appeared in both papers. See here for the SMH article and here for The Age article.

The article talks about that while organisations recognise the importance of knowledge management, most don’t do enough to really leverage the benefits. This is something that we come across every day in our work. However, this is slowly changing, and as the article suggests, this is being driven by technology – in particular faster networks and software solutions such as Customer Relationship Management systems and Intranets.